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Independent analysis, original research and practical tools for better business decisions. Free to access, no registration.
Report for hospitality · Outlook 2027 · October 2026
Who holds the keys?
Twelve hotel AI trends for 2027: what AI may now decide for a hotel, what has been shown to work, and what to switch on next.
Riccardo Giacometti48 pages, with working pagesFree, no registration
Briefing for hospitality · September 2026
The Invisible Shortlist
AI already shapes which hotels your guests consider. Your analytics miss most of it, and your invoices do not name what it costs.
Riccardo GiacomettiEdition 1, September 2026Free, no registration
Tool for the briefing · Practical diagnostic no. 01
How does AI describe your hotel?
The briefing shows what is changing. The diagnostic helps your team check it for your own hotel: a five-step check, with a guide and a workbook. The quick check takes about half a day.
Free, no registration. More about the diagnostic
All publications
By date, newest first. Tools are listed with the publication they belong to.
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Report · Hospitality
Who holds the keys?
Twelve hotel AI trends for 2027: what AI may now decide for a hotel, what has been shown to work, and what to switch on next.
-
Briefing · Hospitality
The Invisible Shortlist
Outlook 2027 for hotels in Europe and the GCC: how AI influences which hotels guests consider, what analytics show of it, and where the costs appear.
With: practical diagnostic “How does AI describe your hotel?”
If a publication raises questions for your business, you can write to Cross-Point and describe the specific challenge.


